below is copy that i developed for our business meeting today. it will help you understand more about the élever group and what we intend to do ...
The French recognize élever as “to nurture.” The Élever Group was started by partners Claudine Winders and Rhiannon Leach to help small businesses nurture their clients and prospects. The partnership developed after recognizing most small businesses have too many daily responsibilities that cause time restraints and an inability to care for customers the way they really want and need.
The Élever Group partners with your company to provide the level of customer care and outreach that you have always wanted to provide, but never seem to have the time to organize or implement. Our services range from handwritten thank you notes to client appreciation dinners, as well as lead nurturing and social media development. Maybe you need all of the services we provide; or perhaps you have your own client appreciation program in place, but need help expanding and developing your ideas. Whatever your need, the Élever Group provides multiple packages and services a la carte. We tailor our services to best serve you and your customer-base.
Élever’s concept is simple. We allow you to “hug” your customers while we do the work for you. The Customer Appreciation Programs we develop provide a personal touch that most of your clients are not receiving in today’s business environment. Taking a little extra time to make each of your clients feel as though you truly appreciate their business, and they are not simply a number to you, will result in great success for your company. You will see a higher level of customer satisfaction and greater customer retention. Your clients are less likely to move to your competitors because they are happier with your services and believe you will take care of them. Your business will increase with your current clients; they will no longer view you as one of several options, but will instead pick up the phone to call you the next time a need for your product or services arises. Your referral rate from your current customers will also increase. Referrals come from customers who trust and like you. Élever insures that your customers feel they are important to you.
Because our goal is to make your company more successful, Élever always remains behind the scenes. Any solution we implement will appear as your direct efforts. Because of this practice, we will always keep our clients confidential and will not release their names without prior approval. From leading architect firms to financial services firms to family entertainment venues the Élever Group has created and implemented several successful programs. Allow us to devise a program specifically designed to impress your customers and increase your business.
The Élever management team has background that is diverse to encompass the experience needed to implement customer nurturing initiatives and processes for its own clients. The management team’s background and experience include marketing, public relations & event planning, human resources & recruiting, as well as creative design, art, & concepting.
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