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Sunday, September 27, 2009

the cake lady strikes again with her fabulous {gag} customer service

this is a follow-up that i posted on facebook regarding the cake lady. i'm really frustrated that this event took place a week ago, yet it is still coming up, and this lady is continuing to shock me with the way she does business.

Earlier this week a reader of the previous note I wrote, copied and pasted the note and it's comments and sent it to the Little Cake Company letting them know they were horrified with the customer service we received and couldn't believe that a business owner would treat their client in such an unacceptable manner. This morning the following email was forwarded on to me from this reader. It is an email she received in response to hers. (I have removed the emails of the sender and receiver simply because I'm not sure what kind of information of others' I am allowed to share on Facebook without their permission); if you doubt the validity, I am happy to forward the original on to you. Please keep in mind that this is an individual was in no way associated with the birthday party and has never spoken to "the Cake Lady" previous to the email she sent yesterday ... From:Subject: RE: To:Date: Friday, September 25, 2009, 8:37 AMgee, if you were going to pretend to be someone else, you should have AT LEAST changed your cadence of speech.i forwarded this letter to the facebook abuse team, as well as yahoo.if you feel you are so right, woman up and take me to small claims court, and stop these jr high antics.you might want to go to you tube first...look up judge judy wedding cake, and see what the law really says.i'm sorry you couldn't get a pink cake box cake in muskogee...i never claimed to be at their skill level...they are the best...and most expensive cake in the country.as far as the cake falling apart...i have no way of knowing how you teens handled it....stacked cakes are fragile.now, i don't want to ever hear from you again....unless it is at court.BTW....i turn down 10plus cake orders a week...been doing business here almost a decade....sorry but this won't hurt me....if anything it will help keep other scammers away.this is the last you will i will say about this.....unless i have to do something about all this harrassment....and know, that i will do something if pushed.good day

3 comments:

Jenny said...

so did you end up dropping it, or taking it further? and no blog since Sept. 27?? what is going on Rhinnen?! ;)

The Hurst Family said...
This comment has been removed by the author.
Rhiannon said...

if you scroll down below this post, i did post two new posts about my sister's 16th birthday and about mine and lindsay's own cake baking experience.